Our method
The 5 + 10 Cleaning System
Consistency is the hardest part of commercial cleaning. Our answer is a fixed sequence: five steps on entering every office and cubicle, ten on entering every restroom, performed in the same order on every visit by every crew.
5 steps
Office areas
Five steps, in this order, on entering every office and cubicle — on every visit.
Step 1: Empty wastebaskets and disinfect telephones
Step 2: Square and wipe desks
Step 3: Dusting
To a schedule set by how many days a week the building is serviced.
Step 4: Spot-clean walls, light switches, and door kick plates
Step 5: Vacuum and sweep the floor
10 steps
Restrooms
Ten steps, in this order, on entering every restroom — on every visit.
Step 1: Fill dispensers
Soap, paper towels, and toilet paper.
Step 2: Empty waste and sanitary napkin receptacles
Step 3: Dusting
To a schedule set by the building's service days.
Step 4: Sweep the floor
Step 5: Clean commodes and urinals
Step 6: Spot-clean partitions and walls
Step 7: Clean sinks
Step 8: Clean mirrors
Step 9: Mop the floor
Step 10: Pour water down the floor drain
Once a week. It clears any smell of sewer gas that can rise back up through the pipes.
Standards
How the work is done
EPA-registered disinfectants, given their dwell time
A disinfectant only works if it stays wet for the contact time its label specifies. Ours are EPA-registered and are left for that full time rather than wiped straight back off.
Color-coded mops
Restrooms and public areas such as kitchens are mopped with their own color-coded equipment, so nothing is carried from one to the other.
Crews sign in
Every crew logs their presence in the building on a sheet. You can see who was in your building and when.
Top down, floors last
Dusting runs from the highest point downward and floors are left until the end, so nothing settles onto work already finished.
FAQ
Questions we hear most
What is the 5 + 10 Cleaning System?
It is our written standard: five steps in every office and cubicle and ten in every restroom, performed in the same order on every visit. It is what keeps quality consistent no matter which crew is in the building.
Do you clean during business hours or after?
Most clients prefer after-hours service so cleaning never interrupts their team. Day porters for lobbies and restrooms in higher-traffic buildings are available too — ask for it when we quote.
Are you insured and bonded?
Yes, both. We carry general liability and workers' compensation coverage as well as a janitorial bond, and we can provide proof of all of it, including a certificate of insurance naming your property, before service begins.
How is carpet cleaning and floor waxing priced?
By square footage. We walk the space first and quote a fixed price, so there are no surprises on the invoice.
What does a quote involve?
A short walk-through of your building, a look at your current schedule and pain points, and a written scope with fixed monthly pricing. If you already have a janitorial service, we will audit their work during the same visit at no charge. There is no obligation either way.
Which areas do you serve?
We are based in Grand Rapids and serve the greater West Michigan area, out to Holland and Zeeland on the lakeshore, as well as Metro Detroit. If it is commercial and it is in our area, we cover it.
Ready for a cleaner building?
Book a free walk-through. We will assess your space and send back a written scope with fixed monthly pricing — no obligation.
Already have a janitorial service? The same visit includes a complimentary audit of the work you are getting now.